Your Satisfaction
Is Everything To Us!
Something wrong with your groceries?
We understand.
Fortunately enough, there are always something we can do for you.
So let’s figure out what we can best do to get your heart sing again.
Our goal is to ensure that you are completely and always satisfied with your groceries.
But, we promise to gladly refund your original delivery fee if you are returning an item because of an error on our part.
Upon immediate receipt of your order, please inspect it, and reach out to us if;
- there is noticeable damage(s) to the groceries,
- the groceries delivered to you have been sent in error,
…..so as we start on working and organizing a workable solution for you, which may of course involve a free exchange or replacement order, or a refund.
When your groceries arrives, we recommend you inspect them thoroughly. If there is obvious damage from delivery, we recommend you refuse the delivery. Groceries to be returned must be unused, and must be in clean, original packaging.
In order to return your groceries, you must have an account with us. If you do not have an account, we will not be able to process your groceries return request, and provide you with the correct return address. Once logged into your account, view the groceries order of the groceries you would like to return, and press the ‘Return Groceries’ button to initiate return process.
If product was ordered in error by the customer:
- You will be charged 15% of the Groceries Order Total.
- You will be charged a further 20% of the Groceries Order Total for restocking.
Please Take NOTE:
Grocery returns are not available on “Cash on Delivery” orders.
Refund / Return Exceptions:
- No refunds or exchanges on Special Order Items, Bulk Orders, & /or Clearance items.
- Delivery charges are non-refundable.
The amount of time it takes for a refund to return depends solely on the bank or card issuer. Some banks/card issuers finalize refunds within a couple of business days, while others may wait until the end of the statement month to display and process refunds. If the refund seems to be taking more than one week, you can also contact your bank or card issuer to ask about their usual time frames.
We reserve the right to amend the above at our discretion, and your continued use of Grocery ZM will be deemed acceptance of this Return Policy.
Done Reading?
Alright!
Let’s get shopping, shall we?
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5 Star Fine Iodated Sea Salt 500g
ZK9.95 Add to basket -
Safari Dried Unpitted Prunes 500g
ZK84.95 Add to basket -
Imana Black Pepper Flavoured Instant Sauce 38g
ZK13.95 Add to basket -
Yoghurt With Apple, Granadilla, Kiwi & Vanilla Flavoured Purity Baby Food 200ml
ZK18.95 Add to basket -
The Kitchen Chicken Noodle Flavoured Soup Powder 50g
ZK9.95 Add to basket -
Pear & Strawberry 100% Purity Fruit Juice Blend 6-36 Months 200ml
ZK14.95 Add to basket -
Lennon Behoedmiddel Medication 20ml
ZK24.95 Add to basket -
Easy Mash Sour Cream Mash 100g
ZK19.95 Add to basket -
Ultra-Gentle Daily Care Johnson’s Baby Oil 300ml
ZK59.95 Add to basket -
Santa Bianca Treated Green Olives Stuffed With Anchovy Paste In Brine 300g
ZK24.95 Add to basket -
Johnson’s Moisturizing Baby Lotion 500ml
ZK69.95 Add to basket -
Assorted Fringed Guest Towel 30 x 55cm
ZK27.95 Add to basket -
Nestlé Lactogen Follow-Up Infant Formula No 2 400g
ZK54.95 Add to basket -
Fleece Dinosaur Hot Water Bottle 750ml
ZK94.95 Add to basket -
Lemon Flying Fish Beer Bottles 12 x 330ml
ZK154.95 Add to basket -
Whistling Kettle 2.5L
ZK154.95 Add to basket -
Beck’s Green Beer Bottles 6 x 330ml
ZK64.95 Add to basket -
Q Premium Breathe Black Medium Steering Wheel Cover 38cm
ZK64.95 Add to basket -
Castle Lager Beer Bottles 24 x 340ml
ZK204.95 Add to basket -
Shield Carburator Cleaner 500ml
ZK64.95 Add to basket -
Castle Milk Stout Beer Bottle 340ml
ZK18.95 Add to basket -
Scotch-Brite Heavy Duty Stainless Steel Pot Scourer
ZK26.95 Add to basket -
Smirnoff Storm Spirit Cooler 300ml
ZK20.95 Add to basket -
Superbrite Pine Fresh Pine Gel All Purpose Cleaner 1L
ZK39.95 Add to basket -
Nederburg Lyric Dry White Wine Bottle 750ml
ZK54.95 Add to basket -
Plush Instant Shine Brown Liquid Shoe Polish 75ml
ZK49.95 Add to basket -
Four Cousins Sparkling Red Wine Bottle 750ml
ZK84.95 Add to basket -
Sunlight 2-In-1 Spring Sensation Hand Washing Powder 3kg
ZK72.95 Add to basket -
Jolité Natural Sweet Red Wine Bottle 750ml
ZK42.95 Add to basket -
Sunlight Summer Dew Fabric Conditioner 2L
ZK41.95 Add to basket -
Robertson Winery Merlot Bottle 750ml
ZK74.95 Add to basket -
Essentials Assorted Plain Terry Kitchen Swabs 4 Pack
ZK44.95 Add to basket -
Drostdy Hof Natural Sweet Rosé Wine Bottle 1.5L
ZK79.95 Add to basket -
Super Brite Green Toilet Block 3 x 50g
ZK24.95 Add to basket -
Robertson Winery Natural Sweet Red Wine Box 3L
ZK134.95 Add to basket -
Plush Supreme Floral Fantasy Tile Cleaner 750ml
ZK37.95 Add to basket -
Vat 69 Whisky 750ml
ZK149.95 Add to basket -
Shield Upholstery & Carpet Cleaner 275ml
ZK59.95 Add to basket -
Two Keys Whiskey Bottle 1L
ZK184.95 Add to basket -
Tuffy Green Bags On A Roll 20 Pack
ZK69.95 Add to basket -
Three Ships 5 Year Old Premium Whisky & 2 Glasses Gift Pack 750ml
ZK199.95 Add to basket -
Addis Econo Colour Handle Mop
ZK39.95 Add to basket -
Cîroc Pineapple Vodka Bottle 750ml
ZK404.95 Add to basket -
Glade Secrets Lavender Fields Aerosol Air Freshener 180ml
ZK24.95 Add to basket -
Ciao Cosmo Cocktail Box 2L
ZK111.95 Add to basket -
Air Scents Touch Of Scents Spring Fresh Scented Air Freshener & Deodorizer 100ml
ZK54.95 Add to basket -
Sour Monkey Apple Liqueur Bottle 750ml
ZK104.95 Add to basket -
Albex Floral Scented Bleach 750ml
ZK17.95 Add to basket -
Belgravia Pink Gin 750ml
ZK139.95 Add to basket -
Bingo Thick Ocean Bleach 750ml
ZK24.95 Add to basket -
Commando Brandy Oval Bottle 750ml
ZK130.95 Add to basket -
Pro Tools Coarse Sand Paper 90 x 187mm
ZK14.95 Add to basket -
Fitch & Leedes Cheeky Cranberry Flavoured Sparkling Drink Can 200ml
ZK16.95 Add to basket -
Flamtech Lacquer Thinners 750ml
ZK29.95 Add to basket -
Safari Jungle Bites Berry Chews 4 x 32g
ZK28.95 Add to basket -
Pritt Original Glue Stick With Free Lip Ice 2 x 43g
ZK84.95 Add to basket -
Jungle Cranberry Fusion Snack Mix 50g
ZK19.95 Add to basket -
Pattex Leather Glue 50ml
ZK44.95 Add to basket -
Safari Guava Mixed Fruit Roll 80g
ZK20.95 Add to basket -
Super Power Alkaline Battery
ZK74.95 Add to basket -
Health Connection Wholefoods Sunflower Seeds 250g
ZK34.95 Add to basket -
Saldanha Smoked Sardines Can 215g
ZK24.95 Add to basket -
Lucky Star Texan Hot Chilli Flavoured Corned Meat Can 300g
ZK26.95 Add to basket -
Rhodes Processed Peas In Brine 410g
ZK20.95 Add to basket -
Pot O’ Gold Whole Peeled Tomatoes 400g
ZK21.95 Add to basket -
Koo Extra Hot Chakalaka 410g
ZK24.95 Add to basket -
Tait’s Balsamic Vinegar Rice Cakes 30g
ZK10.95 Add to basket -
Bakers Mini Salticrax With Roasted Onion 6 x 33g
ZK34.95 Add to basket -
Soleo Sesame Pretzel Sticks 200g
ZK24.95 Add to basket