Your Satisfaction
Is Everything To Us!
Something wrong with your groceries?
We understand.
Fortunately enough, there are always something we can do for you.
So let’s figure out what we can best do to get your heart sing again.
Our goal is to ensure that you are completely and always satisfied with your groceries.
But, we promise to gladly refund your original delivery fee if you are returning an item because of an error on our part.
Upon immediate receipt of your order, please inspect it, and reach out to us if;
- there is noticeable damage(s) to the groceries,
- the groceries delivered to you have been sent in error,
…..so as we start on working and organizing a workable solution for you, which may of course involve a free exchange or replacement order, or a refund.
When your groceries arrives, we recommend you inspect them thoroughly. If there is obvious damage from delivery, we recommend you refuse the delivery. Groceries to be returned must be unused, and must be in clean, original packaging.
In order to return your groceries, you must have an account with us. If you do not have an account, we will not be able to process your groceries return request, and provide you with the correct return address. Once logged into your account, view the groceries order of the groceries you would like to return, and press the ‘Return Groceries’ button to initiate return process.
If product was ordered in error by the customer:
- You will be charged 15% of the Groceries Order Total.
- You will be charged a further 20% of the Groceries Order Total for restocking.
Please Take NOTE:
Grocery returns are not available on “Cash on Delivery” orders.
Refund / Return Exceptions:
- No refunds or exchanges on Special Order Items, Bulk Orders, & /or Clearance items.
- Delivery charges are non-refundable.
The amount of time it takes for a refund to return depends solely on the bank or card issuer. Some banks/card issuers finalize refunds within a couple of business days, while others may wait until the end of the statement month to display and process refunds. If the refund seems to be taking more than one week, you can also contact your bank or card issuer to ask about their usual time frames.
We reserve the right to amend the above at our discretion, and your continued use of Grocery ZM will be deemed acceptance of this Return Policy.
Done Reading?
Alright!
Let’s get shopping, shall we?
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5 Star Fine Iodated Sea Salt 500g
ZK9.95 Add to basket -
Safari Dried Unpitted Prunes 500g
ZK84.95 Add to basket -
Buffalo Borax Pack 100g
ZK20.95 Add to basket -
Namaqua Johannisburger White Wine Carton 1L
ZK42.95 Add to basket -
Duck Stick-On Citrus Scented Toilet Strips 3 Pack
ZK31.95 Add to basket -
Namaqua Natural Sweet Red Wine Box 5L
ZK154.95 Add to basket -
Duck Active Fresh Pine Fresh Rimblock 50g
ZK39.95 Add to basket -
Bell’s Blended Scotch Whisky Bottle 750ml
ZK224.95 Add to basket -
I Pro Antibacterial Cleaner 750ml
ZK54.95 Add to basket -
The Glenlivet 12 Year Old Single Malt Whisky Bottle 750ml
ZK504.95 Add to basket -
Floor Mop 180g
ZK26.95 Add to basket -
Smirnoff 1818 Vodka Bottle 1L
ZK184.95 Add to basket -
Cenplast Plastic Basin 55cm
ZK44.95 Add to basket -
Red Square Energising Red Vodka Cooler Bottles 6 x 275ml
ZK109.95 Add to basket -
Glade Blooming Peony & Cherry Scented Automatic Air Freshener Refill 269ml
ZK79.95 Add to basket -
Cape Velvet Original Cream Liqueur Bottle 750ml
ZK134.95 Add to basket -
Airwick Freshmatic Touch Of Luxury Automatic Air Freshener Refill 250ml
ZK88.95 Add to basket -
Old Buck Dry Gin Bottle 375ml
ZK84.95 Add to basket -
Albex Floral Multipurpose Thick Bleach 750ml
ZK24.95 Add to basket -
Rémy Martin V.S.O.P Cognac Bottle 750ml
ZK724.95 Add to basket -
Pro Tools Screwdriver Set 6 Piece
ZK54.95 Add to basket -
Eastern Highlands Sparkling Ginger Ale Flavoured Drink 1L
ZK18.95 Add to basket -
Handyman’s Paraffin 5L
ZK61.95 Add to basket -
Safari Roasted & Salted Peanuts 450g
ZK52.95 Add to basket -
Blue Dolpin Oval Hooks 6 Pack
ZK24.95 Add to basket -
Luxury Fruit & Nut Padkos Mix 100g
ZK29.95 Add to basket -
Boston Simple Glue Sew 25ml
ZK24.95 Add to basket -
Padkos Dried Turkish Figs 200g
ZK46.95 Add to basket -
Super Power AAA Alkaline Batteries 4 Pack
ZK44.95 Add to basket -
Safari Fruit Dainties With Sundried Fruit 250g
ZK34.95 Add to basket -
Lucky Star Pilchards In Hot Chilli Sauce 400g
ZK26.95 Add to basket -
Pot O’ Gold Coconut Milk 400ml
ZK21.95 Add to basket -
Koo Apricot Halves In Syrup Can 410g
ZK36.95 Add to basket -
Pot O’ Gold Lentils In Tomato Puree & Brine 400g
ZK17.95 Add to basket -
Pot O’ Gold Medium White Asparagus Spears 180g
ZK34.95 Add to basket -
Tait’s Corn Crackerbread 125g
ZK22.95 Add to basket -
Bakers Salticrax Original Biscuits 400g
ZK44.95 Add to basket -
Willards Cheese Curls Double Cheese Flavoured Maize Snack 14g
ZK9.95 Add to basket -
Willards Crinkles Salt & Vinegar Flavoured Potato Chips 125g
ZK18.95 Add to basket -
Frimax Creamy Cheddar Flavoured Potato Chips 125g
ZK17.95 Add to basket -
Willards Big Korn Bites Tomato Flavoured Maize Chips 5 x 25g
ZK19.95 Add to basket -
Jumpin Jack Salted Gourmet Microwave Popcorn 85g
ZK17.95 Add to basket -
Futurelife Bran Flakes Cereal 460kg
ZK48.95 Add to basket -
Bokomo ProNutro Whole Wheat Honey Melt Porridge 500g
ZK51.95 Add to basket -
Morning Mills Multigrain Muesli Cereal 1.5kg
ZK54.95 Add to basket -
Iwisa Original Flavoured Instant Maize Porridge 1kg
ZK21.95 Add to basket -
Ace Vanilla Flavoured Instant Porridge 1kg
ZK28.95 Add to basket -
Tantalize Liquid Sweetener 150ml
ZK39.95 Add to basket -
Robertsons Bicarbonate Of Soda 100g
ZK14.95 Add to basket -
Snowflake Dombolo Flour Mix 2.5kg
ZK44.95 Add to basket -
Cake’s Pride Corn Flour 500g
ZK26.95 Add to basket -
Pin Pop Maxx Sodas Flavoured Lollipops 8 pack
ZK19.95 Add to basket -
Walkers Whisky Truffle Liqueurs Flavoured with Teacher’s Blended Scotch Whisky 120g
ZK39.95 Add to basket -
Wawel Choco & Fruity Jelly 195g
ZK34.95 Add to basket -
Orbit Professional White Spearmint Flavoured Sugar Free Chewing Gum 10 Pack
ZK14.95 Add to basket -
Tiffany Cream Toffee Assortment 300g
ZK39.95 Add to basket -
County Fair Fresh Chicken Thighs Per kg
Save! ZK64.95 Add to basket -
Beacon Pink & White Marshmallows 150g
ZK16.95 Add to basket -
Pickled Onion Pack 1kg
ZK14.99 Add to basket -
Beacon Pink & White Marshmallows 400g
ZK37.95 Add to basket -
Oranges Pack 2kg
ZK24.95 Add to basket -
Maynards Funky Flavourz Jelly Babies 75g
ZK16.95 Add to basket -
Unwrapped Cabbage
ZK22.95 Add to basket -
Maynards Sour Jelly Teddies 75g
ZK16.95 Add to basket -
Jalapeno Chillies
ZK19.95 Add to basket -
Moir’s Strawberry Flavoured Jelly 80g
ZK14.95 Add to basket