Your Satisfaction
Is Everything To Us!
Something wrong with your groceries?
We understand.
Fortunately enough, there are always something we can do for you.
So let’s figure out what we can best do to get your heart sing again.
Our goal is to ensure that you are completely and always satisfied with your groceries.
But, we promise to gladly refund your original delivery fee if you are returning an item because of an error on our part.
Upon immediate receipt of your order, please inspect it, and reach out to us if;
- there is noticeable damage(s) to the groceries,
- the groceries delivered to you have been sent in error,
…..so as we start on working and organizing a workable solution for you, which may of course involve a free exchange or replacement order, or a refund.
When your groceries arrives, we recommend you inspect them thoroughly. If there is obvious damage from delivery, we recommend you refuse the delivery. Groceries to be returned must be unused, and must be in clean, original packaging.
In order to return your groceries, you must have an account with us. If you do not have an account, we will not be able to process your groceries return request, and provide you with the correct return address. Once logged into your account, view the groceries order of the groceries you would like to return, and press the ‘Return Groceries’ button to initiate return process.
If product was ordered in error by the customer:
- You will be charged 15% of the Groceries Order Total.
- You will be charged a further 20% of the Groceries Order Total for restocking.
Please Take NOTE:
Grocery returns are not available on “Cash on Delivery” orders.
Refund / Return Exceptions:
- No refunds or exchanges on Special Order Items, Bulk Orders, & /or Clearance items.
- Delivery charges are non-refundable.
The amount of time it takes for a refund to return depends solely on the bank or card issuer. Some banks/card issuers finalize refunds within a couple of business days, while others may wait until the end of the statement month to display and process refunds. If the refund seems to be taking more than one week, you can also contact your bank or card issuer to ask about their usual time frames.
We reserve the right to amend the above at our discretion, and your continued use of Grocery ZM will be deemed acceptance of this Return Policy.
Done Reading?
Alright!
Let’s get shopping, shall we?
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Safari Dried Unpitted Prunes 500g
ZK84.95 Add to basket -
Schultz Cordless Screwdriver 3.6v
ZK254.95 Add to basket -
Fitch & Leedes Pink Tonic Sparkling Drink 1L
ZK24.95 Add to basket -
Brilliant Heat Black Spray Paint 300ml
ZK74.95 Add to basket -
Safari Lightly Salted Peanuts & Raisins 500g
ZK53.95 Add to basket -
Bostik Clear Adhesive Glue Tube 25ml
ZK16.95 Add to basket -
Padkos Dried Pears 200g
ZK33.95 Add to basket -
Pattex No More Nails Mounting Tape
ZK104.95 Add to basket -
Safari Peach Mixed Dried Fruit Roll 80g
ZK20.95 Add to basket -
Super Power Alkaline Eco A23 Batteries 2 Pack
ZK34.95 Add to basket -
Glenryck Pilchards In Chilli Sauce Can 155g
ZK26.95 Add to basket -
Koo Peach Slices in Syrup 410g
ZK14.95 Add to basket -
Rhodes Butter Beans In Curry Sauce Can 410g
ZK24.95 Add to basket -
Pot O’ Gold Diced Italian Tomatoes In Juice 400g
ZK17.95 Add to basket -
Rhodes Creamstyle Sweetcorn 410g
ZK23.95 Add to basket -
Vital Mini Rice Cakes Salt & Pepper Flavour 30g
ZK14.95 Add to basket -
Willards Cheese Curls Balls Double Cheese Flavoured Maize Snack 100g
ZK14.95 Add to basket -
Soleo Salt Pretzels Snack 500g
ZK39.95 Add to basket -
Messaris Bubbles Cheese Flavoured Maize Snack 100g
ZK14.95 Add to basket -
Lay’s Thai Sweet Chilli Flavoured Potato Chips 125g
ZK23.95 Add to basket -
Imbo Popcorn Kernels 500g
ZK21.95 Add to basket -
Frimax Cheese & Onion Flavoured Chips 30g
ZK10.95 Add to basket -
Morning Mills Chocolate Balls Cereal 375g
ZK34.95 Add to basket -
Bokomo ProNutro Wheat Free Original Cereal 750g
ZK74.95 Add to basket -
Morning Mills Strawberry Flavoured Instant Oats 500g
ZK42.95 Add to basket -
Ace Chocolate Flavoured Instant Porridge 1kg
ZK28.95 Add to basket -
Selati Golden Brown Sugar 500g
ZK16.95 Add to basket -
Crystal Valley Evaporated Milk 410g
ZK27.95 Add to basket -
Robertsons Red Food Colouring 40ml
ZK14.95 Add to basket -
Sasko Self Raising Wheat Flour 1kg
ZK21.95 Add to basket -
Beacon Smoothies Funky Fresh Peppermint Flavoured Sweets 5g x 72 Pack
ZK19.95 Add to basket -
Nestlé Mini’s Bar One Chocolate Bars Pack 210g
ZK47.95 Add to basket -
Beacon Candy Basket Pirates Liquorice Flavoured Candy 367g
ZK29.95 Add to basket -
Wilson’s XXX Extra Strong Musk Flavoured Mints 26g
ZK9.95 Add to basket -
Wilson’s Toff-O-Luxe Original Flavoured Creamy Toffee 125g
ZK24.95 Add to basket -
Enterprise Short French Polony 500g
ZK24.99 Add to basket -
Beacon Jelly Tots Original Soft Gums 100g
ZK20.95 Add to basket -
Maynards Soft Fruity Gums 75g
ZK16.95 Add to basket -
Gem Squash Per kg
ZK22.95 Add to basket -
Jelly Tots Lick ‘N Learn Alphabet Sweets 100g
ZK20.95 Add to basket -
Pears Pack 1kg
ZK16.95 Add to basket -
Moir’s Vanilla Custard Powder Tub 250g
ZK26.95 Add to basket -
Soup & Stew Mix Pack
ZK24.95 Add to basket -
Moir’s Vanilla Flavoured Custard Powder Refill Pack 500g
ZK31.95 Add to basket -
Parmalat Cheddar Cheese Pack 400g
ZK69.95 Add to basket -
Pot O’ Gold Smooth Peanut Butter 795g
ZK54.95 Add to basket -
Parmalat Smooth Medium Fat Strawberry Multipack Yoghurt 6 x 100g
ZK22.95 Add to basket -
Hugo’s Mixed Fruit Jam Can 900g
ZK37.95 Add to basket -
Elim Gypsey Ham Per kg
ZK189.95 Add to basket -
Champion Samp Pack 1kg
ZK16.95 Add to basket -
Pork Rashers Per kg
ZK92.95 Add to basket -
Roka Chicken Flavoured Instant Noodles 85g
ZK10.95 Add to basket -
Beef Stew Cuts Per kg
ZK74.95 Add to basket -
Kellogg’s Durban Curry Flavoured Instant Noodles 5 x 70g
ZK30.95 Add to basket -
Strawberry Topping Dessert Cake
ZK34.95 Add to basket -
The Kitchen Whole Grain Mustard 200g
ZK34.95 Add to basket -
Rhodes Tomato Juice Box 1L
ZK40.95 Add to basket -
All Joy Veri Peri Hot Sauce 250ml
ZK42.95 Add to basket -
Apple & Cranberry 100% Rhodes Fruit Juice Box 1L
ZK27.95 Add to basket -
Rajah Mild & Spicy Curry Powder Envelope 7g
ZK7.95 Add to basket -
Breakfast Punch Liqui-Fruit 100% Juice 1L
ZK28.95 Add to basket -
Spice Mecca Breyani Masala 100g
ZK21.95 Add to basket -
Orange Squash Concentrate Original Brookes Oros 5L
ZK104.95 Add to basket -
Hinds Barbeque Spice 65g
ZK19.95 Add to basket