Your Satisfaction
Is Everything To Us!
Something wrong with your groceries?
We understand.
Fortunately enough, there are always something we can do for you.
So let’s figure out what we can best do to get your heart sing again.
Our goal is to ensure that you are completely and always satisfied with your groceries.
But, we promise to gladly refund your original delivery fee if you are returning an item because of an error on our part.
Upon immediate receipt of your order, please inspect it, and reach out to us if;
- there is noticeable damage(s) to the groceries,
- the groceries delivered to you have been sent in error,
…..so as we start on working and organizing a workable solution for you, which may of course involve a free exchange or replacement order, or a refund.
When your groceries arrives, we recommend you inspect them thoroughly. If there is obvious damage from delivery, we recommend you refuse the delivery. Groceries to be returned must be unused, and must be in clean, original packaging.
In order to return your groceries, you must have an account with us. If you do not have an account, we will not be able to process your groceries return request, and provide you with the correct return address. Once logged into your account, view the groceries order of the groceries you would like to return, and press the ‘Return Groceries’ button to initiate return process.
If product was ordered in error by the customer:
- You will be charged 15% of the Groceries Order Total.
- You will be charged a further 20% of the Groceries Order Total for restocking.
Please Take NOTE:
Grocery returns are not available on “Cash on Delivery” orders.
Refund / Return Exceptions:
- No refunds or exchanges on Special Order Items, Bulk Orders, & /or Clearance items.
- Delivery charges are non-refundable.
The amount of time it takes for a refund to return depends solely on the bank or card issuer. Some banks/card issuers finalize refunds within a couple of business days, while others may wait until the end of the statement month to display and process refunds. If the refund seems to be taking more than one week, you can also contact your bank or card issuer to ask about their usual time frames.
We reserve the right to amend the above at our discretion, and your continued use of Grocery ZM will be deemed acceptance of this Return Policy.
Done Reading?
Alright!
Let’s get shopping, shall we?
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5 Star Fine Iodated Sea Salt 500g
ZK9.95 Add to basket -
Safari Dried Unpitted Prunes 500g
ZK84.95 Add to basket -
Immacolato Bucket 10L
ZK29.95 Add to basket -
Red Heart Original Rum Bottle 750ml
ZK204.95 Add to basket -
Air Scents Jasmine & Amber Mist Air Freshener 350ml
ZK37.95 Add to basket -
Southern Comfort Original Liqueur Bottle 750ml
ZK174.95 Add to basket -
Glade Ocean Escape Scented Aerosol Air Freshener
ZK114.95 Add to basket -
Master’s London Dry Gin Bottle 750ml
ZK204.95 Add to basket -
Albex Lemon Multipurpose Thick Bleach 750ml
ZK24.95 Add to basket -
Olof Bergh Solera Brandy Bottle 750ml
ZK142.95 Add to basket -
Diamond Camping Axe
ZK104.95 Add to basket -
KWV Brandy & Cola Cooler Bottles 6 x 275ml
ZK94.95 Add to basket -
Handyman’s Mineral Turpentine 750ml
ZK32.95 Add to basket -
Messaris Blue Pak Salted Peanuts 150g
ZK20.95 Add to basket -
SCE Round Saddles 7mm 25 Pack
ZK24.95 Add to basket -
Picola Corn Nibs Original Roasted Mealie Kernels 50g
ZK9.95 Add to basket -
Pro Glue Super Glue 3 Pack
ZK29.95 Add to basket -
Padkos Dried Peach Fruit Roll 80g
ZK17.95 Add to basket -
Super Power Heavy Duty Eco Batteries 2 Pack
ZK29.95 Add to basket -
Safari Dried Fruit Flakes 70g
ZK17.95 Add to basket -
Lucky Star Light Meat Shredded Tuna In Water 170g
ZK23.95 Add to basket -
Nestlé Dessert & Cooking Cream 290g
ZK29.95 Add to basket -
Koo Pear Halves In Syrup Can 410g
ZK32.95 Add to basket -
Pot O’ Gold Canellini Beans In Brine 400g
ZK19.95 Add to basket -
Koo Veggies Whole Kernel Corn 410g
ZK23.95 Add to basket -
Bakers Provita Multigrain Crispbread 250g
ZK49.95 Add to basket -
Bakers Provita Wholewheat Crispbread 500g
ZK50.95 Add to basket -
Kara Nichha Sev & Nuts Snack 100g
ZK12.95 Add to basket -
Simba All Gold Tomato Sauce Flavoured Potato Chips 120g
ZK15.95 Add to basket -
Frimax Fried Onion Flavoured Onion Ring Snack 200g
ZK17.95 Add to basket -
Simba Creamy Cheddar Potato Chips 4 x 25g
ZK19.95 Add to basket -
Jumpin Jack Butter Gourmet Microwave Popcorn 85g
ZK17.95 Add to basket -
Doritos Flamin Hot Nacho Cheese Flavoured Corn Chips 150g
ZK22.95 Add to basket -
Bokomo Fibre Plus Cereal 375g
ZK40.95 Add to basket -
Morning Mills Swiss Style Muesli Cereal 750g
ZK54.95 Add to basket -
Iwisa Vanilla Flavoured Instant Maize Porridge 1kg
ZK21.95 Add to basket -
Morvite Original Strawberry Flavoured Instant Porridge 1kg
ZK30.95 Add to basket -
Canderel Low Kilojoule Sweetener Tablets 100 Pack
ZK42.95 Add to basket -
Superbake Instant Yeast 10g
ZK9.95 Add to basket -
Moir’s Caramel Essence 40ml
ZK14.95 Add to basket -
Sasko Bran Rich Self-Raising Wheat Flour 1kg
ZK21.95 Add to basket -
Pin Pop Maxx Cherry Flavoured Lollipops 8 pack
ZK19.95 Add to basket -
Happiness Chocolate Assortments 400g
ZK64.95 Add to basket -
Astir Christmas Chocolates With Boot 80g
ZK54.95 Add to basket -
Orbit Watermelon Flavoured Sugar Free Chewing Gum 10 Pack
ZK17.95 Add to basket -
Stimorol Infinity Tropical Sugar Free Gum 14 Pack
ZK21.95 Add to basket -
Maynards Wine Gum Duos 125g
ZK26.95 Add to basket -
Wooden Spoon White Margarine 500g
ZK19.95 Add to basket -
Beacon Strawberry Flavoured Fizzers 24 Pack
ZK49.95 Add to basket -
Bananas Bag
ZK18.95 Add to basket -
Skittles Wild Berry Candies 38g
ZK13.95 Add to basket -
Wrapped Cut Cabbage
ZK17.95 Add to basket -
Manhattan Romantics Sweets 125g
ZK22.95 Add to basket -
Guavas Pack 750g
ZK31.95 Add to basket -
Moir’s Orange Flavoured Jelly 80g
ZK14.95 Add to basket -
Rosemary Herbs In Pack 20g
ZK14.99 Add to basket -
Fair Cape Ecofresh UHT Long Life Low Fat Milk 1L
ZK18.95 Add to basket -
Parmalat Medium Fat Yoghurt With Choc Chips 500g
ZK21.95 Add to basket -
Pot O’ Gold Crunchy Peanut Butter 400g
ZK32.95 Add to basket -
Clover Classic Smooth Strawberry Low Fat Yoghurt Based Dairy Snack 1kg
ZK38.95 Add to basket -
Spekko Long Grain Parboiled White Rice 5kg
ZK84.95 Add to basket -
Beef Bangers Per kg
ZK69.95 Add to basket -
Fatti’s & Moni’s Macaroni Pasta 500g
ZK19.95 Add to basket -
Steakhouse Classic Perfectly Matured Man-Size Steak Per kg
ZK144.95 Add to basket -
Roka Vegetable Flavoured Instant Noodles 65g
ZK9.95 Add to basket -
Fresh Large French Loaf 400g
ZK15.95 Add to basket